Zomato and Swiggy reviews data shows how diners rate each of your outlets, pincode by pincode. So brands can spot weak outlets, benchmark rivals, and catch problems before orders drop.

The stakes keep rising, too. In Q2 FY27, Zomato’s food delivery order value rose 21.5%, while Swiggy’s rose 17.7%. As a result, more orders and more ratings flow through both apps every quarter.

This guide explains how ratings work, which Zomato and Swiggy review data to track, and how to build a tracker.

How Ratings Work on Zomato and Swiggy

The two apps rate restaurants differently. So it helps to know what each number means.

Zomato

Since 2020, Zomato has shown two ratings on restaurant pages in India: delivery and dining. When diners order food, they see only the delivery rating. By contrast, when they plan to eat out, they see only the dining rating.

Zomato keeps its rating formula private. However, it says it uses machine learning to find fake or paid reviews. In addition, restaurants with repeated review solicitation get a “suspicious reviews” banner.

Swiggy

Swiggy shows an average rating from all reviews on each restaurant profile. Diners leave star ratings and comments on taste, packaging, delivery time, and service. Also, some app versions let users sort reviews by recency or rating.

So when you compare Zomato and Swiggy reviews data, match Zomato’s delivery rating with Swiggy’s rating. Otherwise, you’re comparing dining with delivery.

Why Track Zomato and Swiggy Reviews Data by Pincode

Ratings belong to outlets, not brands. So one chain can score well in one locality and poorly in another.

Delivery also affects ratings. For example, in April 2026, a Cuttack restaurant said a delivery partner’s mistake hurt its Zomato rating. It argued the system doesn’t separate kitchen errors from delivery failures. As a result, distance, riders, and traffic in each area can shape an outlet’s score.

Review standards matter, too. India’s voluntary IS 19000:2022 standard asks platforms to verify that reviewers are real people. It also bans knowingly publishing paid reviews. Where platforms follow it, public ratings become a more trustworthy signal.

That’s why Zomato and Swiggy reviews data works best at the pincode level. Then every rating matches the area an outlet actually serves.

Is There an Official Zomato or Swiggy Reviews API?

No, not for public review data. Zomato’s public developer API stopped working for new users around 2021, according to developer reports. Meanwhile, Swiggy doesn’t offer a public reviews API.

Today, both apps offer partner integrations, usually through POS systems. However, these focus on orders and menus, rather than ratings. Also, partner dashboards show feedback for your own outlets only.

So for rivals and pincode views, Zomato and Swiggy reviews data must come from public restaurant pages. For more on review data, see our reviews and ratings data service.

Zomato and Swiggy Reviews Data Fields

Zomato and Swiggy reviews data should include these fields:

How to Set Up Pincodes

First, list the pincodes your outlets serve, along with your rivals’ key areas. Then pick one or two fixed test addresses inside each pincode. In addition, record which outlets deliver to each address, because serviceability changes the rival set.

Large pincodes may need more than one test address. Otherwise, a single far-off address can hide nearby rivals.

KPIs for Zomato and Swiggy Reviews Data

Once your Zomato and Swiggy reviews data is clean, track these KPIs:

• Delivery rating: by outlet and app, plotted over time.
• Rating count growth: new ratings per week, as a rough guide to order volume.
• Rating trend: the change in rating over the last 30 days.
• Rival gap: your rating against the average of nearby rivals in each pincode.
• Cross-app gap: your Zomato delivery rating against your Swiggy rating.
• Review themes: the share of reviews about taste, quantity, packaging, delays, or price.

For example, say an outlet rates 4.3 on Swiggy but 3.9 on Zomato in one pincode. Then check delivery times and packaging complaints in that area first.

How to Build a Ratings Tracker

Follow these steps to turn Zomato and Swiggy reviews data into a ratings tracker:

1. Pick outlets and rivals: choose your key pincodes, then list 5 to 10 rivals in each.
2. Collect on a schedule: weekly suits most brands, while daily helps after a launch or a crisis.
3. Match outlets across apps: link them by name, locality, and coordinates.
4. Tag review themes: use keyword lists or a multilingual model, because reviews mix English, Hindi, and Hinglish.
5. Build four pages: a pincode map, an outlet table, review themes, and a rival view.
6. Set alerts: flag a drop of 0.2 or more in 30 days, or a spike in one complaint.

Compliance and the DPDP Rules

Reviews can include reviewer names, photos, and other personal details. In addition, India notified its Digital Personal Data Protection Rules in November 2025, with a phased rollout. So leave out anything that identifies a reviewer, and follow each app’s terms. This isn’t legal advice, so check with a lawyer.

How FoodSpark Delivers Zomato and Swiggy Reviews Data

FoodSpark collects public ratings and reviews from Zomato and Swiggy, outlet by outlet. Here’s what you get:

• Fields: delivery and dining ratings, rating counts, as well as review text and dates, where shown publicly.
• Location: by city, locality, and pincode.
• No personal data: we leave out reviewer names and profiles.
• Refresh: real-time, daily, weekly, or a custom schedule.
• Delivery: JSON, CSV, Excel, or XML, through our API or pushed to your database or cloud storage.
• Free sample: 100 rows in CSV or JSON, so you can test our Zomato and Swiggy reviews data first.

See our Zomato data scraping and Swiggy data scraping services. For a worked example, read how to analyse Zomato reviews in Bengaluru. Alternatively, explore our food data API.

We collect public data only, with no personal user data, payment information, or non-public content.

Get Started

Get a Free Outlet Rating Audit

Pick 10 outlets, five rivals and three pincodes. We’ll compare delivery ratings, rating counts and rival gaps on Zomato and Swiggy. Then you’ll see which outlets need attention first.

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Zomato and Swiggy Reviews Data: FAQs

What is Zomato and Swiggy reviews data?

It’s structured data on ratings and public reviews for restaurants on both apps. Typically, it includes each outlet’s rating, rating count, review text, and location.

Does Zomato have a reviews API?

Not a public one. Its developer API stopped working for new users around 2021, and partner integrations focus on orders and menus.

Does Swiggy have a reviews API?

No. Swiggy’s partner integrations, usually through POS systems, cover orders and menus rather than ratings.

Why does Zomato show two ratings?

Zomato shows separate delivery and dining ratings. So diners see the one that fits how they plan to eat.

Why track ratings by pincode?

Ratings belong to outlets, and delivery conditions vary by area. So Zomato and Swiggy review data at pincode level shows gaps that city averages hide.

Can you track reviews written in Hindi?

Yes, where they’re public. However, reviews often mix English, Hindi, and Hinglish, so use a multilingual model to tag themes.

How much does ratings data cost?

Overall, it depends on outlets, pincodes, fields, and refresh. So start with a free 100-row sample, and then get a custom quote.